PRIVACY
Effective date: July 12, 2026
At Grid and Knot Studio, accessible from www.gridandknotstudio.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Grid and Knot Studio and how we use it.
This Privacy Policy describes how your personal data/information is collected and used when you visit, communicate, or make a purchase from our website.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@gridandknotstudio.co.uk .
1. What Type of Information Do We Collect?
We receive, collect and store any information you enter on our website or provide us in any other way.
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Account & Purchase Data: We collect the login, e-mail address, password, and purchase history.
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Personal Identifiable Information: This includes your name, delivery address, billing address, email, phone number, communications, and personal profile.
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Payment Details: Secure payment details (including credit card information, PayPal, Revolut, or Wise references) processed via our secure payment gateways.
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Customer Feedback: We collect comments, feedback, product reviews, recommendations, ratings, and testimonials you leave on the site.
2. How Do We Collect Information?
When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, phone number, and email address. Your personal information will be used strictly for the specific operational reasons stated below.
3. Why Do We Collect Such Personal Information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide, operate, and maintain our eCommerce Services;
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To process, pack, and ship your ordered bags and products;
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To provide our Users with ongoing customer support and technical assistance;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable UK laws and regulations.
4. How Do We Store, Use, and Share Personal Information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online eCommerce platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications on secure servers behind a firewall.
Payment Security
All direct payment gateways offered by Wix.com and used by Grid and Knot Studio adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council (a joint effort of brands like Visa, MasterCard, American Express, and Discover). PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For information on how Wix handles our site-visitors' data, please review sections 6, 12, and 13 of Wix's Privacy Policy.
Wix is a global company that respects the laws of the jurisdictions it operates within. The processing of the User Customer Data may take place within the territory of the European Union, Israel, or a third country/territory of which the European Commission or UK authorities have decided ensures an adequate level of protection.
5. How Do We Communicate With Our Site Visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about Grid and Knot Studio, or as otherwise necessary to contact you to enforce our User Agreement, applicable UK national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, or postal mail.
6. Log Files
Grid and Knot Studio follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as a part of hosting services' analytics.
The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
7. Cookies Policy
Like any other website, Grid and Knot Studio uses 'cookies'. Cookies are small pieces of data stored on a site visitor's browser, typically used to keep track of the settings users have selected and actions they have taken on a site to optimize and customize the user experience.
We use the following types of cookies:
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Strictly Necessary Cookies: (e.g., ForceFlashSite, hs, smSession, XSRF-TOKEN). These let you browse through our site and are essential for security, protection, and allowing the shopping cart to work properly.
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Functionality Cookies: (e.g., svSession, SSR-caching, smSession). These cookies "remember" registered visitors/customers to improve and streamline their user experience.
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Third-Party Integrations: Third-party apps or integrations (e.g., Google Analytics, Facebook Ads/Pixel) used on our site may also place cookies to measure marketing effectiveness or personalize advertising content. Grid and Knot Studio does not have direct access to or control over these cookies.
How to Manage Cookies
You can choose to disable cookies through your individual browser options. To learn more about cookie management, visit your specific browser's official website:
To opt out of being tracked by Google Analytics across all websites, visit: http://tools.google.com/dlpage/gaoptout.
8. Third-Party Privacy Policies
Grid and Knot Studio's Privacy Policy does not apply to other advertisers, payment providers, or websites. Thus, we advise you to consult the respective Privacy Policies of these third-party ad servers or payment solutions (such as PayPal, Revolut, Wise) for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
9. Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Grid and Knot Studio does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will use our best efforts to promptly remove such information from our records.
10. Online Privacy Policy Only
Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Grid and Knot Studio. This policy is not applicable to any information collected offline or via channels other than this website.
11. Your Data Rights & Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Under UK data protection laws (UK GDPR), you have the right to access, correct, amend, or request the deletion of any personal information we hold about you. If you would like to exercise this right, or if you want us to stop processing your data, please contact us at:
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Email: info@gridandknotstudio.co.uk
12. Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.